RCS mess with Edgars account closure - Costs added where account action to close not done and no follow up

The following relates to complaint with Edgars and Edcon - BUT includes issues with RCS then also.

I would like to express my frustration and disgust at the harassment, lack of service, lies and empty promises and the incompetence of Edgers staff and EdCon AND RCS persons I had the misfortune to deal with.

For reference, a simple request was made in store (at Edgars - The Grove Pretoria) with the agent in store which placed me in direct contact with the relevant accounts person via their own phone. Both the in store agent and the accounts agent on the phone assured me that the account would be closed and all extra memberships etc would be cancelled also. The agent in the store also advised me that an incorrect amount of R500 (as 20 months payment option ???!!) was in error by a change of the system.

Unfortunately this is where the nightmare starts and have not ended to date. Various more calls from EdCon and/or RCS collections resulted in me explaining the situation again and asking for confirmation and answer as to why the instructions to close all accounts were not completed (As was supposedly done by Edgars The Grove).

Each call results in a promise to close the account and the follow up on the erroneous R500 charge.

A call by one EdCon/RCS agent was recorded about two weeks back (20 Oct 2020) where she promised that she will follow up and resolve the closing of the account and the wrong deduction of R500, and also that the club and funeral plan was cancelled. The whole incident I had with the Grove Store was explained to Rowelda on the phone again, who would promised to assist within 48 hours - BUT nothing happened!!!

As if the incompetence and total disregard for info and to follow instructions is not bad enough, EdCon/RCS now adds charges for calls, SMS and adding admin and other charges.

EdCon, RCS and Edgars needs to take notice, this is paramount to harassment, ***** and ******ion,

I give EdCon and RCS and Edgars and any agency contracted for collections until Friday 6 Nov 2020 16:00 to rectify their mess and to cancel the account and provide me with written proof that the account and all membership accounts linked to the Edgars account have been closed. Failure to do so will see me:

1) Opening of a ******** case against Edgars and Edcon / RCS and all Collections Managers and Management of Edcon / RCS Collections.

2) Opening of a case of ***** against Edgars and Edcon / RCS and all Collections Managers and Management of Edcon / RCS .

3) Opening of a case of ******ion and harassment against Edgards and Edcon / RCS and all Collections Managers and Management of Edcon / RCS.

4) Reporting against Edgards and Edcon / RCS and all Collections Managers and Management of Edcon / RCS to the Public Protector

5) Reporting against Edgards and Edcon / RCS and all Collections Managers and Management of Edcon / RCS to the Information Regulator in terms of Act no. 4.

6) Under Section 15 of the National Debt Collection Act 114 of 1998 - Consultation with relevant bodies and legal representation will be initiated against the infringement by Edgards and Edcon / RCS

Furthermore, I will report this to:

- Consumer Financial Protection Bureau - Council for debt collectors

I will not take any further calls from Edcon and/or RCS or Edgars sales and accounts as this only results in more charges but no action to resolve my account error and over a dozen and more requests in person, in store, per email and per telephone to close this account and get the wrong statement of R500 fixed.

Again, after Friday 6 Nov at 16:00 I will proceed to take all actions listed and any other legal and social and publicity action to report Edgars, Edcon and collections agents (such as RCS) and management as is deemed necessary.