Rcs makro listing me with itc for an an incorrect amount of over R300 000 when i am up to date and only owe R3000

After paying my accounts on time, rcs makro has decided to incorrectly update itc and the credit bereaus. i have gone from owing makro R3389 to owing them R339000 over night.

i phoned the accounts and complaints department and ask them to rectify this immediately... and the drone answer i get is it takes 21 days to update.. uhm it took you all of a few minutes to incorrectly send the information but now it takes 21 days to rectify your mess up and i must be the one who suffers.

i asked how would u feel if you were in my position and the answer i get is i dont have to answer anything.

All im asking is to fix the mess up which you created and put me in an unfair position with the itc and this is the answer i get.

i demand an in imediate response and this to be rectified immediately