RCS Makro - Identity *****! Accounts **********ly opened in MY NAME

I am a victim of ********** account / credit cards being opened by RCS Makro; I realized this last year when I did a check on my credit report. I discovered that two accounts/ Makro RCS cards were opened in my name to the value of R14 000. I am confused about how this happened because I was unemployed when this occurred, and I did not qualify for any credit. I went to Makro, was given instructions and told to send various documents via email; that was done and I received an sms informing me that 21 days working days needed for investigation. The 21 days have lapsed, I have called countlessly at times being hung up on :( I finally got through and was told that the investigation is being finalized and that the account was opened **********ly; I will receive a letter and my name will be cleared. This matter is hanging over my head because I cannot do anything until it is finalized; it is wrong that this is done to innocent individuals and now I am being punished for the companies ******** activities. Now my credit record is being ruined.