1 reviews | Active since May 2022
RCS - MAKRO
Failure to Adhere to Court Order
I want to express my extreme dissatisfaction and concern regarding RCS - MAKRO's handling of my debt review matter. Despite a court order granted in 2024 instructing all creditors, including RCS / MAKRO, to work according to the acceptance letters granted at the beginning of my debt review (which began in 2019), RCS / MAKRO has ignored communications from me via email and phone regarding this matter.
This failure to adhere to a court order is unacceptable and has caused significant issues with the resolution of my debt review. I have been attempting to resolve this matter amicably since the court order was granted, but RCS - MAKRO's lack of compliance has hindered progress. Furthermore, RCS (Makro) owes me more than R15k, and I have been ignored in this regard.
I urge you to review RCS (Makro)'s handling of my account and ensure compliance with the court order. Based on my experience, I would strongly advise others not to use RCS (Makro)'s services as it appears they prioritize financial gain over customer care and compliance with legal directives.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
Good day. The court order clearly stated that the account should be backdated to the acceptance letter regardless of whether the account was paid up or not. If you check the history and your phone call history, you would see that I phoned you many times. I was instructed to get the court order fixed, and I did. As you know, a court order takes time; in my case, 4 years. You know that you have to follow the court order, and I expect you to do so. You can clearly see that I've been overcharged.
In the beginning of the account, you did not charge any interest, and a couple of months later, you started charging me. I phoned to enquire, and your company told me you have to follow the court order. So why is your company not following the court order now? Double standards?
I expect RCS (Makro) to comply with the court order regarding my account. I look forward to your response on the actions you will take to address this matter.
Best regards,
Yolandie
***
Good day. The court order clearly stated that the account should be backdated to the acceptance letter regardless of whether the account was paid up or not. If you check the history and your phone call history, you would see that I phoned you many times. I was instructed to get the court order fixed, and I did. As you know, a court order takes time; in my case, 4 years. You know that you have to follow the court order, and I expect you to do so. You can clearly see that I've been overcharged.
In the beginning of the account, you did not charge any interest, and a couple of months later, you started charging me. I phoned to enquire, and your company told me you have to follow the court order. So why is your company not following the court order now? Double standards?
I expect RCS (Makro) to comply with the court order regarding my account. I look forward to your response on the actions you will take to address this matter.
Best regards,
Yolandie
***
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group