RCS Makro Credit Card

Totally disappointed and embarrassed having had a Makro Credit Card. My limit was 50k and in two occasions had a problem using the RCS card (declined) after waiting in a queue with my selected to purchase goods. In both instances was sent from the tellers to the customer service to investigate reasons for transactions being declined. It is hard to describe what transpired during this lengthy process. From dealing wrong numbers, selecting options, not professional and clueless agents to almost 60 min stressful moments waiting for satisfactory explanation. This was a nightmare for someone who never had problems in past 30 years with number of credit cards that I have still in my possession. Had no choice but to ask helpless agents to cancel my card with an immediate effect and instant settlement of my account. Not even this process could be done on professional manner after been harassed by RCS staff for paying outstanding amount even though I had proof of all payments sent to their office. I wish all RCS customers not to go through similar kind of problems and also wish RCS to check their policies regarding customer service including proper training for their agents who represent this company. Never RCS customer again and I will think more about Makro as my future favorite store.