RCS Makro - Bad Service

Absolutely worst service possible. I noticed that there were no balances reflecting on my MAKRO app and enquired about it. This started my afternoon of frustration and hitting a brick wall. Apparently there was a ***** block on the account and I was told to email my ID and sign the copy 3 times.. After emailing the required information about 4 times (“too indistinct”, “not received”) the last operator informed me that I must go in store and that the store must send the ID copy with the 3 signatures. Also that no matter what I said “that was the bottom line” and that “was the procedure” Apparently according to her, the store should have done this when I obtained the replacement card —I have this new card for a few weeks now and have done a payment using the card- and most likely reason for the block on the card. This is the outcome after contacting them about 6 times this afternoon and speaking to three operators in their ***** division, using up all my airtime and adhering to all the requests from these “sleuths” of the industry. The last operator, Yolanda, did not want to identify the others whom i liaised with and apparently could not advise to whom I could complain to about this putrid service.. rather have teeth extracted than deal with this group of blithering idiots. I know their business numbers and email address by heart now.. afternoon wasted