RCS MAKRO ACCOUNT

Item: RCS
Rating: 1
Author: Lara M

I have tried to apply for a makro account and have been declined and do not meet the lending criteria as Mrs De Villiers. Problem is, I am MISS Barnard..

Furthermore, I have been to the closest Makro store to try and sort out this misunderstanding and the customer service number just kept on ringing and nobody in store could assist me with this problem... I was told to wait 6 months and I feel that it is unacceptable.

I know that I meet the requirements and wouldn't have app**** if I didn't.

Helpful (0)

Replies (2)

RCS's replyOfficial

01 Nov 2019, 08:18

Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group

RCS's reply01 Nov 2019, 08:18

Official

RCS's replyOfficial

01 Nov 2019, 09:03

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply01 Nov 2019, 09:03

Official