RCS makes it impossible to close Game account

I have been trying to close my game store account since 21 May 2018. I payed the settlement amount in the store on 21 May 2018 and requested for my account to be closed on the same day. I was told that my account would be closed by the 10th June 2018. I called to check if the account had been closed and was told that the account is still in the process of being closed and the process would only be completed by the 10th July 2018. This is completely unacceptable. Please close may account.