RCS LOSS OF INCOME NEW CLAIM is bogus!!

Due to Covid19 we submitted claim forms iro our Game and Makro account with RCS. The call centre agent confirmed that our insurance would cover the loss of income. this claim was submitted on 25 May & 04 June. the emails were sent to ***.

this was the email received "Self-employed • Certified copy of ID (we will accept uncertified copies during the lockdown period) • Bank Statement for the past 3 months • Affidavit if you are self-employed providing description of circumstances or if unable to obtain an Affidavit, a description of your circumstances on a company letterhead Please return the completed and signed claim form together with the requested documents to us soonest, email to ***. Please put the following in the subject line: LOSS OF INCOME NEW CLAIM"

To date no reply was received and we now received a call to say that RCS has now handed us over to MBD due to non payment.

I want this situation sorted out or I will go to the media.