bS
bianca S
1 reviews | Active since Jan 2014
17 May 2020, 11:07
Rcs loss of income insurance claims
Still waiting for feedback regarding my complain......we must pay for insurance but when **** hits the fan you get a sms sent to you....
Please note: Your Customer Protection Insurance policy will lapse if the total due on your RCS CARD account is not paid. Queries? Call ***
After i have submitted loss of income forms twice already!!!
They havnt even paid 1 installment yet on my 3 accounts????????
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
17 May 2020, 12:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Kind Regards
RCS Group
RCS's reply17 May 2020, 12:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Kind Regards
RCS Group
bS
bianca S's updateReviewer Update
17 May 2020, 12:33This is the same message u sent me on the 13th April, and up to now, no one has phoned me.....if you guys take to long to sort this out and the insurance refuses to pay then its not my problem! Then you must go ask Cyril Ramaphosa to make payments!!!
I have done my part now you can follow up with the insurance company you insisted we as customers have to take when we open RCS accounts!
It states on your RCS terms that should we have lost our jobs and dont earn an income, the insurance you provide us as the customers with will cover our accounts for up to 12 months....i have sent all docs required beginning of April and again on the 1st of May 2020 and will send it again 1st of June.....i am doing my part.....they must now keep to their part of the cover and pay!!! And RCS, and Makro must stop phoning me for money! Phone the insurance to follow up on payments!
I have done my part now you can follow up with the insurance company you insisted we as customers have to take when we open RCS accounts!
It states on your RCS terms that should we have lost our jobs and dont earn an income, the insurance you provide us as the customers with will cover our accounts for up to 12 months....i have sent all docs required beginning of April and again on the 1st of May 2020 and will send it again 1st of June.....i am doing my part.....they must now keep to their part of the cover and pay!!! And RCS, and Makro must stop phoning me for money! Phone the insurance to follow up on payments!
bS
bianca S's update17 May 2020, 12:33
Reviewer Update
This is the same message u sent me on the 13th April, and up to now, no one has phoned me.....if you guys take to long to sort this out and the insurance refuses to pay then its not my problem! Then you must go ask Cyril Ramaphosa to make payments!!!
I have done my part now you can follow up with the insurance company you insisted we as customers have to take when we open RCS accounts!
It states on your RCS terms that should we have lost our jobs and dont earn an income, the insurance you provide us as the customers with will cover our accounts for up to 12 months....i have sent all docs required beginning of April and again on the 1st of May 2020 and will send it again 1st of June.....i am doing my part.....they must now keep to their part of the cover and pay!!! And RCS, and Makro must stop phoning me for money! Phone the insurance to follow up on payments!
I have done my part now you can follow up with the insurance company you insisted we as customers have to take when we open RCS accounts!
It states on your RCS terms that should we have lost our jobs and dont earn an income, the insurance you provide us as the customers with will cover our accounts for up to 12 months....i have sent all docs required beginning of April and again on the 1st of May 2020 and will send it again 1st of June.....i am doing my part.....they must now keep to their part of the cover and pay!!! And RCS, and Makro must stop phoning me for money! Phone the insurance to follow up on payments!
bS
bianca S's updateReviewer Update
20 May 2020, 07:26Good day
Please provide me with the insurance companys name and contact details so i can phone them directly regarding my loss of income claims!
It seems that the RCS group doesnt bother assisting us as cusomers regarding our claims! And keep harassing us as from 07:00 in the mornings everyday even after making notes after each and every call for payments!
I have done my part twice already sending all required docs they need for my claims, only got 1 email from claims department that the insurance will pay for March 2020, what about April and may? We are nearly in June
And now i get an sms saying this.....
Please note: Your Customer Protection Insurance policy will lapse if the total due on your RCS CARD account is not paid. Queries? Call ***
THIS IS NOT ON!!!!!
PROVIDE ME WITH THE INSURANCE NAME AND CONTACT DETAILS! I HAVE BEEN PAYING THEM SINCE 2012, FOR CASES LIKE THIS! LOSS OF INCOME PURPOSES!!!
bS
bianca S's update20 May 2020, 07:26
Reviewer Update
Good day
Please provide me with the insurance companys name and contact details so i can phone them directly regarding my loss of income claims!
It seems that the RCS group doesnt bother assisting us as cusomers regarding our claims! And keep harassing us as from 07:00 in the mornings everyday even after making notes after each and every call for payments!
I have done my part twice already sending all required docs they need for my claims, only got 1 email from claims department that the insurance will pay for March 2020, what about April and may? We are nearly in June
And now i get an sms saying this.....
Please note: Your Customer Protection Insurance policy will lapse if the total due on your RCS CARD account is not paid. Queries? Call ***
THIS IS NOT ON!!!!!
PROVIDE ME WITH THE INSURANCE NAME AND CONTACT DETAILS! I HAVE BEEN PAYING THEM SINCE 2012, FOR CASES LIKE THIS! LOSS OF INCOME PURPOSES!!!