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natalietoi N

1 reviews | Active since May 2016

30 Aug 2017, 14:15

RCS Loans - Yet another creditor who delays sending a settlement letter

Acc no: ********** ********** 14900 - RCS Loans has received my full payment in their bank account of R11,575.66, paid 25 August 2017, we are now on the 30th August 2017 and still no settlement letter, I was told it would take 24 hours - that was 48 hours ago. How come it takes minutes to get approved for credit and days for a debtor to receive a settlement letter from you credit providers? Not acceptable at al!!!

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Replies (4)
RCS
RCS's reply30 Aug 2017, 15:17
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

nN
natalietoi N's update30 Aug 2017, 16:58
Reviewer Update
Thank you rcs loans. Letter received. Finally.
RCS
RCS's reply31 Aug 2017, 10:44
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply31 Aug 2017, 10:44
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS