RCS loans poor customer service

I opened a loan with RCS a while ago. Never having any problems logging into the system before now recently ± 3 weeks ago. They keep on telling me when I want to log into my account to see my balance etc. they are offline or my password is incorrect. When I try to reset my password it says they are offline. I have tried to phone them the phone keeps on ringing, I have tried filling in a request on their website to help me with my difficulty not being able to come into my account. I also tried the sms thing where you dial *120*727*your card nr# it also says my request cannot be processed an internal error occured. This means they have been offline for ± 3weeks and NOBODY seems to come back to me. I don't have any email adress of them that seems to be working also - they have been sending me emails from ********** telling me I have to shop for Christmas and things to get special offers, but on the other hand their customer services SUCK. Can't people just send an sms or email to your customer to say that your going to be offline for a while and when your going to be back online if that is the case? Please help me with this as I am not sure that I can trust these people who call themselves creditproviders.

Thanks