RCS Loans Nightmare

I am a Game store account holder and had cleared my account up in July 2018. I was informed that 2 seperate loans were app**** under my name Dec 2018 which I was not aware of through RCS. Contacted Game and informed them I am a victim of identity theft and that I never app**** for loans. I was told to submit supporting documents to RCS disputes which will be investigated.Supporting documents must include copy of id,copy of game store card front & back,6 sample signatures and affidavit from police station. Thinking its being investigated they instead of resolving the issue, they hand me over to VVM attorneys for debt collecting. After explaining I am a victim of identity theft and forwarding the emails initially sent,they acknowledge receipt and they tell me that they will investigate. I have never heard back from either company. My credit record is poor and service received regarding resolution has never been cleared. I am sitting with debt I never created. Worst experiece of customer service.