CK
Calvin K

1 reviews | Active since Jun 2020

25 Sept 2021, 13:55

RCS Loans leave bitter taste in consumers mouths

I’m appalled at the service received from RCS loans! I was approved for a R30,000 loan and I’ve already received my second months statement via email, now stating I’m in arrears. Best part of this whole palaver, is that I received all the loan documents signed sealed and delivered, binding accordingly to the law of contract, yet the R30,000 has never been disbursed into my bank account. I’ve had it escalated to some clown who contacted me with absolutely no resolution. I’m not interested in spending another hour on the phone for an “agent to correct the problem” - I don’t need to sit and listen to an agent fap away at a keyboard to correct this oversight on your sight. All you need to do is disburse the funds into nominated account and the problem is resolved. I’m reporting this to the NCR if it is not sorted out by next week. No excuses. The money doesn’t reflect, the complaints procedure with NCR proceeds. The money is there, and everyone goes home smiling and we don’t have to engage in further unpleasantries.

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Replies (3)
RCS
RCS's reply26 Sept 2021, 09:09
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

CK
Calvin K's update08 Oct 2021, 18:41
Reviewer Update
The absolute MOST appalling service I have ever come across. My loan was apparently cancelled out of nowhere, but it reflects on credit bureaus and states I'm in arrears. I am DISGUSTED at this foul service and disgusting disregard for the clients and the consequences of their action and inactions. I have reported them to the NCR and laid a complaint, sternly, in hopes that all these complaints would suffice to have BNP Barabas or whatever the useless bank is that support these channels, be wiped off the map and that their NFCP status revoked for ALWAYS. I have requested from my attorneys to also open a case against them for costs and damages as this little f'up of theirs has far reaching consequences for me and my livelihood. I hope you all go where you belong, deep deep down into the recesses of the darkness of nothingness. I never want to hear the acronym "RCS" again. USELESS CUSTOMER SERVICE. DESERVES A MINUS 9 RATING!! Someone please close these useless people down already!!!!!!!!!!
RCS
RCS's reply25 Oct 2021, 09:49
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS