RCS Loans (Insurance) ignoring clients

When I took out a loan at RCS in 2018, it was compulsory to take out insurance in case of death, loss of income or disability.

When Covid struck, my business was forced to close down due to the lockdown restrictions. I claimed from the insurance for the payment of my instalment and they did for April, May and June. I claimed again for July and August, but since then I have not received any response from the Insurance Department. After numerous emails with all the documents attached, I only get an automated response email stating that they will come back to me in 48 hours. It is now 12 weeks since the first email.

In the meantime they phone me three to four times a day from the collections department demanding the two months' outstanding payment for July and August. I get even threatened with legal action and having people putting the phone down in my ear. Since lockdown level 1, I was able to pay the monthly instalments again and did so. Including the compulsory insurance.

I have no joy with this company and most of the people phoning in are very unprofessional.