RCS loans

RCS -GAME - LOANNE ACCOUNT I CHANGE FROM ONE BANK TO OTHER BANK AND I PHONE GAME BEFORE THE END OF THE MONTH TO CHANGE MY BANKING DETAIL IN OCTOBER 2019. THE LADY SAY I MUST GO IN TO THE STORE TO DO IT. WHEN I WAS AT GAME BENONI THEY SAY NO THEY CANT CHANGE IT I MUST EMAIL THE BANKING DETAIL TO THE LOANE APPARTMENT. SO SHE HELP ME TO EMAIL IT FROM GAME BENOI THERE SIDE TO LOANNE DEPARTMENT WHAT WE PHONE TO GET ALL THE DETAILS. THE LADY SAY THAT I NEED TO PAY NOVEMBER PAYMENT IN TO THE ACCOUNT NUMBER AND REF. NUMBER THAT THEY GIVE ME. I THEN PAY THE MONEY IN TO THAT ACCOUNT AND EMAIL THEM THE PROOF OF PAYMENT TO EMAIL ADRESS THAT THEY GIVE ME. THEN THE MIDDLE OF NOVEMBER THEY PHONE ME TO SAY THAT IM 2 MONTH BEHIND WITH PAYMENTS DONT NOW HOW THEY GET TO THAT BECAUSED I DID THE PAYMENT AS THEY TOLD ME TO DO.(ONLY NOVEMBER THAT MY DEBIT ORDER WASNT GOING THROUGH OF CLOSING MY BANK ACCOUNT.( NOVEMBER PAID AS EFT AND THEM THE PROOF) THEN I SEND THEM AGAIN THE PROOF OF PAYMENT TO OTHER EMAIL THAT THE OTHER PERSON GIVE ME ON WHATSUP. THEN THEY KEEP ON PHONE ME FOR THE PROOF AGAIN AND AGAIN THIS GONE ON FOR 2 MONTH NOW. BEGINNING OF DECEMBER THE DEBIT ORDER GO OF MY BANK ACCOUNT. BUT NOT FOR THE HOLE AMOUNT OF MY FULL PAYMENT ONLY PART OF IT I DID PAY IN EXTRA MONEY WHEN I DO THE PAYMENT IN NOVEMBER. NOW THEY STILL PHONE FOR THE NOVEMBER PAYMENT AND SHORT PAYMENT ON DECEMBER SO HOW CAN THAT BE IF THEY PUT THE DEBIT ORDER THROUGH MY ACCOUNT ??? THEY SHOULD PUT THE RIGHT AMOUNT ON IT. HOW STUPID CANT YOU BE TO DO THAT AND PHONE ME TO SAY I DID NOT PAY THE FULL INSTALLMENT. THIS JUST SHOW YOU HOW INCOMPETANT THE PEOPLE ARE THAT WORK ON THE ACCOUNTS AND THAT THEY STILL TOO DATE CANT FIND MY PAYMENT ON THE SYSTEM OF NOVEMBER ON THE ACCOUNT NUMBER AND REF NO. THEY GIVE ME TO PAY IT IN. I WHENT TO GAME TO DO THE ARRANGEMENT TO CHANGE OF BANKING DETAILS BUT THEY EVEN CANT NOT DO A SIMPLE THING TO CHANGE BANKING DETAIL ON A ACCOUNT. BUT CAN ONLY LOAD NEW ACCOUNT THEY NOT TRAINED TO DO IT CHANGING OF BANKING DETAIL ITS TO DIFFICULT FOR THEM. THEN THEY PUT ME ON ITC FOR NOT PAYING MY ACCOUNT PEOPLE OUT THERE BE CAREFULL FOR THEM THEY CANT DO A SIMPLE PLANE THING OF JUST CHANGE YOUR BANKING DETAIL NOW IM THE BAD PERSON THAT NOT PAYING MY ACCOUNT.