RCS LOAN - YET ANOTHER BAD EXPERIENCE. WHEN WILL THEIR INCOMPETENCE END?

Here I am again, complaining about RCS. Their incompetence knows no bounds. My debit orders were supposed to be reinstated but weren't. Game was easy enough to pay but since I don't receive any statements from the RCS loan side, I don't have my account details, no "easy pay" details, nothing. Their call centre phoned me and I took the opportunity to get the payment details, so I could pay my account for the month. I paid within minutes of ending the call, and sent proof of payment immediately. But once again, due to their incompetence, they have marked me as NOT PAID and IN ARREARS on my credit report. I'm really getting tired of this backwards and forwards. Can't everyone just do their jobs properly? Working from home is no excuse. If your staff can't do their jobs, get staff that can.