RCS - *****, ***********s and just pathetic service

<p>I ap**** for a Cape Union Mart Card via RCS in order to get the discount vouchers. My intention was to utilise the vouchers, settle the account and then cancel the card/account once this had been done.</p> <p> </p> <p>The application was successful. </p> <p> </p> <p>On Sunday 23 July 2017 I purchased an item at Poetry Cradlestone. Due to an administrative error the transaction for R 499.00 was processed twice. The first transaction was chaged to the card at 12h11 and the second at 12h25. Two transactions for the same amount was charded from the same vendor within 14 minutes.</p> <p> </p> <p>I spoke to the salesperson as well as the manager at Cape Union Mart Cradlestone Mall (Dewald) and they said matters like this would reverse and be resolved within 48 hours.</p> <p> </p> <p>RCS did not red flag the duplicated transaction and did not enquire or contact me to notify me of a possible double charge. They simply accepted the transactions and as per their usual modus operandi continue to charge interest.</p> <p> </p> <p>On Friday 28 July 2017 I went to Cape Union Mart in Clearwater Mall to check the account balance in order to settle the outstanding amount and close the account. The balance given to me included the duplicated transaction and it (the duplicated transaction) was clearly not reversed.</p> <p> </p> <p>I spoke to Prudence de Villiers from RCS and she indicated that the store (Poetry Cradlestone Mall) shiuld have sent an e-mail notifying RCS of the duplication and then requesting the reversal.</p> <p> </p> <p>I then spoke to the manager at Poetry Cradlestone Mall (Victoria) and she indicated to me she would notify RCS and get them to reverse the charge.</p> <p> </p> <p>On Saturday 29 July 2017 I went to Cradlestaone Mall and spoke to Dewald and Victoria (Store Managers at Cape Union Mart and Poetry respectively). They proceded to contact RCS to confirm that they had recieved the notification and that the reversal would be effected. The individual from RCS informed them that it would be completed within two working days. A date of Tuesday 01 August 2017 was given as a date for resolution.</p> <p> </p> <p>I received a phone call from Victoria on Thursday 03 August 2017 informing me that some dimwit at RCS finally removed his finger from his sphincter and sniffed it. He then asked for a copy of the invoice. I sent this copy invoice through to both Poetry Cradlestone Mall and Prudence de Villiers (RCS contact) at 09h58. The request for the invoice was only done four working days after the mail had been sent from Poetry Cradlestone informing RCS of the double charge and requesting reversal of the charge.</p> <p> </p> <p>On Monday 07 August 2017 I contacted RCS (Cape Union Mart Card) and the lady I spoke to confirmed that the reversal had still not been done. I then drove )once again) to Cradlestone Mall and spoke to Victoria at Poetry. She then called RCS and spoke to an *********** consultant named Emmanuel.</p> <p> </p> <p>Emmanuel informed us (the call was on speaker) that it would take a further three days to reverse the charge. I demanded to speak to a supervisor. Emmanuel first said that no supervisors were available to assist. Eventually he came back with a story that a supervisor would contact me. I told him in no uncertain terms that this vague story was not good enough and that I wanted to speak to a supervisor immediately.</p> <p> </p> <p>Emmanuel once again put me on hold and eventually tole me that the supervisor would call me within 2 hours. The time he told me this was 14h05 and I told him that the deadline for the call would then be 16h05 on Monday 07 August 2017 in South Africa.</p> <p> </p> <p>Needless to say 16h05 arrived and no contact was made by RCS. It is now Thursday 10 August 2017 and still no contact has been made by RCS.</p> <p> </p> <p>Either Emmanuel is a ****, or the supervisor who told him she would call me is a **** and a ***ard.</p> <p> </p> <p>RCS have now been charging me interest since 23 August 2017 on three transactions. One transaction was the legitimate transaction for R 499.00 done by Poetry. I done a second legitimate transaction at Cape Union Mart to the value of R 699.00. They are also charging me interest for a duplicated transaction for R 499.00 at Poetry.</p> <p> </p> <p>As I had stated earlier my intention was to settle the account and close it on Monday 24 July 2017.</p> <p> </p> <p>RCS does not look after their clients at all. Surely two transactions from the same merchant for an identical amount occuring fourteen minutes apart would raise a red flag. Surely they would contact the customer to confirm if it was duplicated.</p> <p> </p> <p>Surely they would be true to their word and reverse the duplicated transaction within their specifed two day turnaround period? It is now closing in on three weeks since the matter ahd occured and still no resolution is evident.</p> <p> </p> <p>Surely a consultant and supervisor should be held accountable when they lie to a client? They both ****, or the consultant made up a story and **** to me.</p> <p> </p> <p>Bottom line is RCS is a *******. They rip clients off and their service and customer care is nothing but urine impoverished bovine faecal matter. They do not operate with any type of integrity. They employ ***** and ***ards who do not keep their word.</p> <p> </p> <p>The only reason the rating is one is because there is no lower rating. These fools do not deserve a rating at all.</p> <p> </p> <p>Kindly advise on other legal avenues best to pursue this matter further as this is clearly now a ******** matter. RCS is blatantly *****ing now.</p>