SL
Salome L
1 reviews | Active since Feb 2021
20 Feb 2021, 16:17
RCS lacking in customer service
I have posted a review on this platform regarding RCS to clear the ***** which happened on my account and has received a genereic message from RCS stating it has been referred higher and I will be contacted . Up to date I have not been contacted by anyone who can help clear the matter (and it has been dragging on since Aug 2019). RCS is really lacking in customer service and does not even deserve a 1 out 5 star rating.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
20 Feb 2021, 16:47 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 Feb 2021, 16:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SL
Salome L's updateReviewer Update
20 Feb 2021, 16:59It would really appreciate your further assistance and no leave it with this generic reply
SL
Salome L's update20 Feb 2021, 16:59
Reviewer Update
It would really appreciate your further assistance and no leave it with this generic reply
RCS's replyOfficial
07 Mar 2021, 14:33Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply07 Mar 2021, 14:33
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS