RCS lack of communication

I had a CTM account which I paid up last year and the card was discarded as I no longer needed to use it. On 05.12.2018 I received 3 sms's for purchases made on this account to the value of R1252.90.I immediately called the RCS call centre to report these transactions as they were not made by me.I was advised that my account will be blocked therefore no further purchases may be made by the *********.They also advised me to block my Game account since the ********* may have access to those details as well.I was told to send an affidavit and copy of ID to ********** which I did the very next day 06.12.2018 I never received a response and each time I called I was transferred from extension to extension without any assistance.Eventually by late December I made contact with the ***** dapartment and the agent confirmed that my documents were received and investigation is still pending and usually takes 21 working days from receipt of documents.I expressed my concern over receiving a statement for December showing that I owe the full amount and the agent advised me that once the investigation is over that account will be brought back to nil so I need not worry.I was told that I don't need to call again and RCS will contact me. Today is 16.01.2019 and I am yet to receive that call, however I did receive an sms this morning stating that there is an over limit and arrear amount due on my CTM account and R354.16 is payable today! So not only am I de*****ed by some ********,now I will also be blacklisted for amounts I do not owe!I believe that I have been patient enough and waited for the full length of the turnaround time but I must now demand immediate action as I will not allow my name to be dragged to the credit authorities unfairly.

Renette Naidoo