Rcs lack of action with ***** case

On 22 Nov 2019 some ********** activity took place on my Rcs Makro credit card, where purchases was done on my account at Clicks in Acornhoek while I was at work in Polokwane . I immediately phoned the ***** department of RCS and explained what was happening. I was treated like the ******** and had to run around submitting avadavits, certified I'd copies and more to confirm that I did not steel the money. This all after I explained that I am on surveillance cameras en sitting with the card in my hand. I phone several times confirming all documents was received and if they needed anything more from my side, with the only reply everything was received but please allow 21 working days for us so solve the problem. This morning after 21 working days since the last documents was submitted on 28 Nov, I was informed to wait another 2 weeks as they only started the investigation on 6 December. So it will take 21 working day from then. This is totally unacceptable. My card is blocked and I still have to pay the instalment on time to prevent legal action, but they don't do anything from their side to solve the problem. In South Africa it pays to be a crimanal. You the victim is treated as as a crimanal while the actual calprit goes free. I really which this could be sorted out. How is it that the transaction went through in any case, aren't the store suppose to verify identification?