RCS JUST USING EXCUSES FOR EVERYTHING

I do not even want to give any starts, but apparently you have to. I have requested to close my account in June 2019 and they said 36 days to close the account. 36 Days later I phoned to follow up and they say it is another 36 days for it to be finalized as they have only send the request through 2 days before I phoned. Now today 15 August 2019 again 36 days later I phoned again to follow up now Abongile tells me the request has been received on the 10 August and again it takes another 36 days to finalize as they are having a BACKLOG WITH THEIR ACCOUNTS. BY YOU HAVING A BACKLOG IS NOT MY PROBLEM I HAVE BEEN WAITING 2 MONTHS FOR THIS TO BE RESOLVED NOW I MUST WAIT UNTIL OCTOBER. WHAT ARE YOU GOING TO TELL ME AGAIN TO WAIT 36 DAYS. RCS I WANT MY ACCOUNT CLOSED AND FINALIZED BY NEXT WEEK 19 AUGUST 2019. YOU APPROVE PEOPLE WITH IN SECONDS BUT TAKE A LIFE TIME TO CLOSE THE DAMN THING WHEN IT HAS BEEN SETTLED. THIS IS A DISGRACE.