1 reviews | Active since Apr 2015

13 Mar 2018, 13:31

RCS just doesnt want me to settle my LOAN !!

Item: RCS
Rating: 1
Author: Phumlani G

I called RCS a while back to ask for a settlement amount on my loan ,I was given a settlement value and banking details over the phone ,I think it was valid for 5 days or so .But I requested that they send me the settlement amount via my email address as I wanted things to be in writing .Its been over 2 weeks now and guess what ?? I'm still waiting for the settlement amount to be sent

Helpful (0)

Replies (7)

RCS's replyOfficial

13 Mar 2018, 14:26

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply13 Mar 2018, 14:26

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Phumlani G's updateReviewer Update

14 Mar 2018, 15:19

I'm not sure whether the statement I received yesterday from RCS supposed to be a response to my query .But seemingly it doesn't help me as there is no settlement amount and bank account that I should pay to .

Phumlani G's update14 Mar 2018, 15:19

Reviewer Update

RCS's replyOfficial

16 Mar 2018, 14:46

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply16 Mar 2018, 14:46

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's replyOfficial

18 Mar 2018, 13:28

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply18 Mar 2018, 13:28

Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Phumlani G's updateReviewer Update

19 Mar 2018, 10:58

resolved ?? with who ?? I still have not received the letter with a settlement amount I requested ,so I don't get that the query is resolved

Phumlani G's update19 Mar 2018, 10:58

Reviewer Update

resolved ?? with who ?? I still have not received the letter with a settlement amount I requested ,so I don't get that the query is resolved

RCS's replyOfficial

22 Mar 2018, 08:54

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply22 Mar 2018, 08:54

Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Phumlani G's updateReviewer Update

22 Mar 2018, 10:07

Thank you .

Phumlani G's update22 Mar 2018, 10:07

Reviewer Update

Thank you .