RCS Johannesburg Head Office

My account for Game Stores has been settled on the 29th of July 2024 and I have submitted all proof stating that my account has been settled. I have submitted the necessary proof through to *** on Tue around 08;24 AM. Yesterday and this morning, I recieved a call from RCS *** ( Johannesburg Head offices). Still claiming I didn't pay and my Acc is still active.

The payment has been made into the correct ABSA account ending in 2417. The lady on the line insists nothing was recieved and changed her mind starting with 5614.

AM I BEING ****MED HERE??? Because my service provider has confirmed that the payment was successfully paid into that account.