RCS jet Club unauthorized deductions

I had JET account from 2009.when it was taken over by RCS and TFG, they activated JET club without my consent and knowledge in 2021. I called the customer care at TFG where I was made to hold for more than 5 hours while sent from one office to another, while the staff was rude and not assisting me in the process.

I was then sent to their Media department who told me I will never get my refunds from 2021 that's why I am send from pillar to post