RCS - JET

Are you all aware that RCS is the financial institution that supply credit to JET and EDGARS and all the shops where you can use your card.

I have one again been ****med by RCS, Jet. A week ago, I complaint on Hello Peter about the interest ***** which RCS actioned on my izwe loan. Now my JET account has been hacked and the same financial institution. Is the ***** within RCS?

Firstly, when you phone a financial assistance line to report ***** you don't want to receive attitude from the call center agents as you are the client which was ****med. I had to make this call three times before I was helped in a professional manner. Do not start the call by asking me my ID and then dropping the call on me. Then me phoning back and then the security questions starts and then I have to give you all my information while you could do anything with my information. If you ask for my ID, then you type it into your system and you can see all relevant information. You should call the information to me, and I will confirm. By Lerato telling me that she can't assist me if I don't provide all the information to her is not true. If I phone you regarding ***** on my account, then you need to act fast. Don't get an attitude with me, I am the client, and you are supposed to look after my interest. Telling me that if I don't want to provide all my information to you, you will put me through to the ***** department. Correct I should have gone to ***** in the first place. Then Lerato stays quite just like the first Lady which answered the call. And I had to start making threats that if she does not put me through, I will take this further.

Lady Chenise as ***** also wanted to lose her cool with me telling me that the purchase the morning on the 20/5/2023 of R5000.00 did not go through. But only the R200 and R99 purchase of today did go through. Ones again I had to explain to her that that is not true as on the messages I received I saw how my credit limit decreased to the purchases did in fact go through on my account.

After that she stated that there were purchases on my account yesterday, I only received the messages today. I told her the last purchase which I made was last month at GreenStone (HearvestPlace) then she said that she will send me a document on my mail to query the purchase.

I need this situation to be investigated and reprimanded. I need to feel save when I have a account with you. You need to make sure that my information according to the PoPi law is confidential and you have my best interest at heart.

If my account is not rectified, I will stop paying, if you don't investigate the ***** internally then you are at fault here. Telling me my card has been clowned as it is a old card. Ones again inside job as the only person I hand my card to is your staff at the shop.