MJ
Mamello J
1 reviews | Active since Dec 2016
06 Jun 2022, 14:15
RCS is the ****tiest credit provider
So I have sent countless emails and tried to call I still haven’t not received any assistance! Call centre agents are so useless I spoke to one and asked for a call back till this day she hasn’t gotten back to me. I had credit of 11K I bought for 10300 meaning there’s 700 credit left. I made a payment of 1K a couple of weeks again but my available balance is 10200 the consultant couldn’t answer me and till this day I don’t have an answer.i am starting to the RCS is a ****. I called and finally got ahold of a consultant I am told the payment I made is not reflecting and they don’t know why ? Imagine now they are going to charge me interest on the principle amount??? I sent them POP and I still haven’t received any feedback!
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Replies (6)0
Replies (6)
RCS's replyOfficial
06 Jun 2022, 14:16Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 Jun 2022, 14:16
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
MJ
Mamello J's updateReviewer Update
06 Jun 2022, 14:22I cannot contact your department telephonically because you don’t answer calls,not only that your call centre agents are not well informed and don’t have straight answers!!!!! It’s unfortunate I can’t upload pictures of your email responses and telephone recordings. Disgusting!
MJ
Mamello J's update06 Jun 2022, 14:22
Reviewer Update
I cannot contact your department telephonically because you don’t answer calls,not only that your call centre agents are not well informed and don’t have straight answers!!!!! It’s unfortunate I can’t upload pictures of your email responses and telephone recordings. Disgusting!
MJ
Mamello J's updateReviewer Update
07 Jun 2022, 09:06Day 2 and I still haven’t received any communication from RCS neither I can get through to their customer care as they said I should call.
MJ
Mamello J's update07 Jun 2022, 09:06
Reviewer Update
Day 2 and I still haven’t received any communication from RCS neither I can get through to their customer care as they said I should call.
MJ
Mamello J's updateReviewer Update
08 Jun 2022, 09:12Day 3 I still haven’t received any response or whatsoever from this bad customer service company.
MJ
Mamello J's update08 Jun 2022, 09:12
Reviewer Update
Day 3 I still haven’t received any response or whatsoever from this bad customer service company.
RCS's replyOfficial
09 Jun 2022, 14:18Good day
We are pleased to inform that your complaint has been resolved.
Please accept our apologies for any inconvenience this matter may have caused.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved.
Please accept our apologies for any inconvenience this matter may have caused.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
RCS's reply09 Jun 2022, 14:18
Official
Good day
We are pleased to inform that your complaint has been resolved.
Please accept our apologies for any inconvenience this matter may have caused.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved.
Please accept our apologies for any inconvenience this matter may have caused.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
MJ
Mamello J's updateReviewer Update
09 Jun 2022, 14:20When are you allocating the payment I have made? It’s been a week of endless emails.
MJ
Mamello J's update09 Jun 2022, 14:20
Reviewer Update
When are you allocating the payment I have made? It’s been a week of endless emails.