RCS is the most pathetic entity in South Africa!

On 28 Feb 2018 at Game Tygervalley I settled my account in full. On 1 March 2018 my account still got debited with R336,16.

I phoned RCS in that same week and the lady told me the money will be refunded in 3 working days. I waited for about 5 days and I phoned again and someone else told me no I have to go through all the efforts of proving I settled the account by sending them banking statements, copy of my ID and proof of payment. By this stage I'm already fuming! Because why do I have to go trough all of this admin, when they can see on their system I settled my account, but yet they still debited my account! They have all the information to have sorted this out internally!

I sent them the required documentation. 6 days later I still hear nothing, I phone again and the lady tells me they are unable to open the documentation. After 6 DAYS, and they never let me know there was an issue with the documentation! So if I never phoned again, I assume I would've never heard anything! AGAIN, I mailed them the documentation on 20 March. 26 March I emailed again to ask what the update is, but my emails are just ignored. I phoned today 27 March again, the lady tells me the refunds department is not answering the phones! Almost a MONTH later and I still don't have my money back!

GIVE ME MY *&#^%@%@&*# MONEY BAC**** NOW!!!!!!!!!!!