BL
Bonolo L

1 reviews | Active since Sept 2015

26 Oct 2020, 20:34

RCS IS TERRIBLE

Can't wait to part ways with RCS, I've never been a happy client since I started doing business with them. In July I requested that they change my debit order date as my pay date has changed. They requested the impossible, which they didn't want when I started the agreement. I could not provide me with those documents as I didn't see the significance of their request, but the following month the debit order went through as agreed. Surprisingly this month they went back to the initial date which I changed. They cleaned my account without my go ahead. When I made them aware of this they told me stories. I asked for the settlement amount so that they could get off my hair with their despicable service the numbers do not tally. Anyway I'll wait for the term to lapse so that the contract can be terminated.

0
Replies (2)
RCS
RCS's reply27 Oct 2020, 08:04
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply04 Nov 2020, 15:49
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group