RCS IS PATHETIC

Good day I would like to express my disappointment with RCS , I had this card from RCS For a few years now and I have never missed a payment and have been a good customer, so I called then beginning of August 2021 and requested a settlement letter , which I was given and settled the account and when I called to ask for a paid up letter 2days later as they promised, I was told I paid R270 extra and I need to use it or they can't close the account , so I used that amount and called back , I was them told I was given wrong info and was not supposed to use it and now they need to send to a manager to have it written of , I kept calling day in and day out and was being put on hold by consultants continuously and ran out of airtime so often , I spent maybe more than R1000 on airtime calling them and they all could not do anything and kept Making promises , they eventually Gave me a paid up letter stating queenspark account , I kept telling them I need this account closed and my credit bureau to update by the 12/08/2021 as that's when they update the bureaus and because of all they mess up it never happened, I then decided to wait till the 12/09/2021 and they updated my credit report as paid in full and not closed and now my credit score has not moved at all , I called in on Monday this week and the lady said a manager will call me , I didn't get a call so I e-mailef them then a lady called me on THURSDAY to apologize but still nothing further can be done as she says they will only update the account as closed on the 12/10/2021 but she will request a closure letter for me and also request a manager to call me and ask the manager to send for an update to the credit bureau ,after almost 2 months no managers call as the consultants promises , I've spent hours on calls with them and airtime wasted ,all these consultants do is make u wait on the line for long periods hoping for clients to drop the calls as they can't handle theses queries ,they operate with no managers available , they give false information and all they do is apologize,is there anyone at RCS that gives a damn about they clients, it's nice to open accounts with them bit to close the account is a nightmare and a daily misery and because of them I can't apply for a bond as they have not updated my credit score with the account reflecting as closed , and I hold them responsible and I am looking at options to take this matter further