SA
Susanne A

1 reviews | Active since Jun 2016

31 Oct 2020, 09:36

RCS is *********** and unwilling to close Edgars accounts, but they are ******** enough to ****** monthly fees we never agreed to nor signed up for

So RCS see fit NOT to ANSWER the complaints and refuse to close accounts. Why is this so difficult??? Close my damn Edgars account. I have tried to cancel my Edgars Club membership and get my account closed. I am NOT PAYING ANY FEES YOU WILL ADD TO MY ACCOUNT from 1st November 2020 onwards - I have closed my account, contacted your call centre and all relevant numbers, have emailed the relevant email addresses and received reference/ticker numbers: Club card cancellation [Ticket#595968] and AUto response to *** [<AR***>] and Thanks for your inquiry (FW: Edgars Account Query) [Ticket#595933]. I just cannot understand what *********** company RCS is and why and how it can take so long to close an account. I DON'T WANT ANYTHING TO DO WITH YOU> I never signed up with you and never agreed to any new Terms & Conditions, neither did you as RCS give the account holders and customers any chance to closing their account or agreeing to your new T&C. If you have any backbone, you would contact me without delay and sort this mess (of your makin) out and close my account without further delay. HOW DARE YOU CHARGE ME ADDITIOANL SERVICE FEES ON A MONTHLY BASIS - SERVICE FEES FOR WHAT SERVICE???? My contact number should be forwarded to you via HelloPeter, alternatively, you can get the contact details from the ticket numbers I have supp**** you in this reply and let's see if anybody at RCS has the guts to contact me and sort this out

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Replies (1)
RCS
RCS's reply31 Oct 2020, 09:59
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group