RCS IS **********

I am only giving 1 star in order to write this complaint .

I do feel that i will be wasting my time as they are all ***********.

I app**** for an RCS money credit card on the 11th of October 2019 , got approved and they told me i can expect delivery within 5-7 working days................ 16 working days later - 20 phone calls later and about 35 emails later , i have yet to receive my card nor know when i can expect delivery.

The last consultant Mr Marshall Bruiners(which is apparently a team leader) that is assisting me also just keeps telling me the same nonsense over and over again .

He tells me there was a problem with the embossing company , then the problem is with the bank .... I don't know where the problem is as someone is being dishonest .

I have phoned the bank and they in returned informed me that that the problem is with RCS , when they lady told me i should phone RCS i informed her that i have already been phoning them for 2 weeks with no answers ?? she then gave me the head of cards number - which i phoned and she in return told me she must get in contact with the Project manager at RCS ???!!!

And till this day from the 11th i am not even a answer closer .

I have written to RCS' complaints department - they are just as useless.

I have now written a complaint , printed out all my email correspondence with RCS , CCD and the complaint department , and will be filing a complaint with the national credit regulator.

The best RCS wants to do is reverse my initiation fee ???!!!

I don't care about that , ALL I WANT IS MY CARD ..................

I will even pick it up myself , butttt noooooooooo , they cannot give my any information or indication .

I do not know how useless a IT department is that they cannot even resolve a IT problem in efficient time.

The best of all is they even started debiting my account !!!!

WORST TO NONE CUSTOMER SERVICE I CANNOT BELIEVE THEY ARE STILL ALLOWED TO RENDER FINANCIAL SERVICES THEY ARE ********** .

WHEN WHEN WHEN WHEN WHEN WHEN CAN I EXPECT MY CARD !