TL
Tshegofatso L
1 reviews | Active since Jul 2020
07 May 2021, 09:56
RCS is disgusting
I made payment on my RCS store card and requested a settlement amount but instead I was told that I need to wait for Tuesday to be able to receive the settlement letter.
I was told that I need to wait for their billing run first. That is not acceptable. I cannot wait till service fees and insurance are raised on my account before I can close the account.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
07 May 2021, 10:28Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply07 May 2021, 10:28
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
TL
Tshegofatso L's updateReviewer Update
17 May 2021, 10:06To this date I have not received any correspondence. I made a payment of the settlement amount of R222.49 (as indicated by RCS agent) on the 10th of May 2021. I have not received the letter confirming that the account has been close as promised. Instead I received a statement for the month of May. Please urgently assist.
TL
Tshegofatso L's update17 May 2021, 10:06
Reviewer Update
To this date I have not received any correspondence. I made a payment of the settlement amount of R222.49 (as indicated by RCS agent) on the 10th of May 2021. I have not received the letter confirming that the account has been close as promised. Instead I received a statement for the month of May. Please urgently assist.
RCS's replyOfficial
15 Jun 2021, 17:43Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply15 Jun 2021, 17:43
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,