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Gail O
1 reviews | Active since Jul 2020
21 Nov 2023, 12:21
Rcs is discusting and ****mers
Till date no one from RCS or buildersware house can sort my account out, they got my money but is not interested to receipt it. One blames the other. Not only do they have my money they add interest to the amount on my account that is paid.
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
21 Nov 2023, 12:30Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,RCS Group
RCS's reply21 Nov 2023, 12:30
Official
Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,RCS Group
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Gail O's updateReviewer Update
23 Nov 2023, 06:12Till date no improvement, they have my money but refuses to receipt my account and just add interest on an account that was paid 25 days ago. They don't even care that there is bad reviews. I will now go and stop their debit order and then maybe they will contact a person. I will never advise anyone to open a store card related to rsc. I will make it my duty to spread the word about this pathetic RCS ACCOUNTS. Oh and just by the way their staff knows absolutely nothing of what they doing.
GO
Gail O's update23 Nov 2023, 06:12
Reviewer Update
Till date no improvement, they have my money but refuses to receipt my account and just add interest on an account that was paid 25 days ago. They don't even care that there is bad reviews. I will now go and stop their debit order and then maybe they will contact a person. I will never advise anyone to open a store card related to rsc. I will make it my duty to spread the word about this pathetic RCS ACCOUNTS. Oh and just by the way their staff knows absolutely nothing of what they doing.
RCS's replyOfficial
23 Nov 2023, 09:15Hi Gail. My name is Zaida. Your query is with the relevant deportment for the payment allocation, and we will revert back to you as soon as feedback is received.
RCS's reply23 Nov 2023, 09:15
Official
Hi Gail. My name is Zaida. Your query is with the relevant deportment for the payment allocation, and we will revert back to you as soon as feedback is received.
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Gail O's updateReviewer Update
23 Nov 2023, 10:14This has been the story for the last 2 weeks. I am thick of it. Clearly you guys don't know what you doing. U will not see another payment from me till you fix my account and not just receipting also my interest.
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Gail O's update23 Nov 2023, 10:14
Reviewer Update
This has been the story for the last 2 weeks. I am thick of it. Clearly you guys don't know what you doing. U will not see another payment from me till you fix my account and not just receipting also my interest.
RCS's replyOfficial
27 Nov 2023, 11:03Good day,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have escalated the payment allocation request to our Finance department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have escalated the payment allocation request to our Finance department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
RCS's reply27 Nov 2023, 11:03
Official
Good day,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have escalated the payment allocation request to our Finance department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have escalated the payment allocation request to our Finance department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group