Rcs is destroying my life

My itc says I'm in arrears for R6417 on my rcs for the last 2 months even tho my account is up to date,and there is a open "active" game loan that I closed in 2018 that is still on my name.I have been calling you customer care constantly just to be met by a person on the line that knows less then the person before. Do you understand that negatives on a person's itc affect your life?,I have never seen such unprofessionalism. If its payment RCS is trying to get you can speak to anyone on the line,but when you have a problem you get transferred and put on hold with no positive outcome this is very disappointing.and there is no excuse.