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CA
Corrie A

1 reviews | Active since Dec 2021

08 Jul 2022, 16:51

RCS is *******

We had an RCS account which we settle on 11 February 2021 via T/A VVM Inc ITF RCS. We did send proof of payment to *** where proof of payment was acknowledged. What frustrates us is that we are still getting calls from VVM on behalf of RCS demanding us to settle the account and that they only do what is expected of them from the client. My question is how can we pay an account which is already settled?

0
Replies (4)
RCS
RCS's reply08 Jul 2022, 17:08
Official
Good day,

Thank you for your email.

Please provide us with your ID or account number in order to locate your account and investigate the issue.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

CA
Corrie A's update08 Jul 2022, 20:33
Reviewer Update
***
RCS
RCS's reply10 Jul 2022, 12:29
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

CA
Corrie A's update26 Jul 2022, 15:29
Reviewer Update
18 days today and RCS didn't come back with any feedback from VVM