RCS IS AS BAD AS SAGE 6 LOADSHEDDING

I have an RCS (Makro) card. This card was somehow cloned and ***** was committed, which I reported to the call centre in September 2019. All requested documentation was submitted and I was told that this would be completed within 15 working days. Today is the 11th of December 2019 and nothing has been received in writing confirming that this matter has now been resolved. Phoning the call centre is also useless because nobody there know what they are doing. I have been connected to the ***** department twice, and both times I was told that I would be getting written confirmation within 24 hours. It has been more than a week. I now have a woman emailing me and wanting money for payment of this card that was used **********ly. When trying to explain to her, I was transferred without saying a word to the ***** department. My question to RCS is - Who is your HR manager/director - I would like to apply for that job!!!!! Secondly, employ competant people that know what they are doing and furthermore, employ people that will follow up with the client as to what is happening and when. I want a competent employee to contact me regarding this issue within the next 24 hours