RCS is a money making scheme

RCS is a money making ****. On October 14, I paid off my R6 419.75 PNP store account. I have never missed a single payment on this account and I decided to settle the remaining balance. Beginning of September, RCS still took R371.78 from my bank account. I phoned to query and was asked to send an email with my enquiry, which I immediately did. With my enquiry, I also attached a bank statement as proof that the amount was paid, as well as screenshots from SMSs received from both my bank AND RCS to prove that the account has been settled. I have been in a back and forth fight since the beginning of September, trying to get a refund for the amount that was wrongfully deducted. The refund I finally received (after more than a month), was a measly R67.59.

I don't want a generic response of "your complaint has been forwarded to the relevant department" or nonsense like that. I have been communicating with the "relevant department" for over a month. They've been the most unhelpful "relevant department" I have ever had the misfortune of dealing with. If I could give less than 1 star, I would