RCS is a huge disappointment and *******!

I have never been given such a run around by a more *********** bunch! I was told on four separate occasions varying BS story's with regards to a refund that was owed to me! I was told at the end of November that the monies would be paid in the first week of December........this did not happen! I contacted RCS again in the 3rd week of December and was told that i would be receiving the refund on the 23rd of December.........this did not happen!!!

I contacted RCS again on the 28th of December and was given the mother of all run arounds! 4 Call Center ladies later and a manager by the name of Chris Ockers that avoided talking to me, led to another BS story that he would escalate it to the Finance Department! This would now aparently be the third escalation to the Finance Department!!!

Funny thing is that for every different Call Center lady i spoke to, i got a different answer......... One was "It has been loaded to the Refund Portal" the very next lady i called, after the phone was put down in my ear, then told me that they had only received my request and paperwork today. A week or so back, a Team Leader had told me that they had received my paperwork and request on the 12th of OCTOBER, so how could they only get my things today, especially when it is also apparently loaded on the Refund Portal???

RCS should be ashamed of the way they treat return customers. I will however, have nothing more to do with them in the future.