LR
Lynn R

1 reviews | Active since Jan 2012

10 Apr 2022, 08:47

RCS is a complete waste of time!

RCS is a waste of time. I tried using my Contempo RCS card at a few other RCS stores only to have it decline everywhere. It only works at Contempo, Checkers and Pick n Pay. Yesterday I drove to 3 Pep Stores and my card declined at all 3!! The cashier then phones RCS, holds on for 45 minutes and then hands me the phone where an irritated customer service person tells me theres nothing wrong with the card, try another store. I drove to Pep stores in Strand and the staff refused to help me cause I have an RCS card. They said maybe your limit for the day has been used. ?? Then another one said sorry we can't phone them we have a landline and it can't phone that number. Then the manager asked, did you get an authorisation for this. Drove to another pep stores where the cashier finally gets through to RCS but the customer service person started shouting at me on the phone!! Not only is this embarrassing but a complete waste of time!!! Whats the use I have this card but everytime I want to use it The store needs to call your *********** customer care who says theres nothing wrong with the card after making us hold on for 45 minutes!! RCS this is pathetic!

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Replies (4)
RCS
RCS's reply11 Apr 2022, 16:44
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group
RCS
RCS's reply13 Apr 2022, 13:43
Official
Good day 

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

LR
Lynn R's update13 Apr 2022, 16:13
Reviewer Update
Nothing was resolved. No one contacted me. Seems like the above is just an automated message that is written on everyone's complaints. WOW RCS you've outdone yourselves!!
LR
Lynn R's update14 Apr 2022, 13:47
Reviewer Update
I have finally received an email from a call center person, Monique, and her exact words were, Kindly be advised the Contempo card currently does not have the facility to purchase at the Pep stores. OMW!! I have used my card at Pep quite a few times and I have the proof! She only mentions Pep! What about Shoprite, Medirite etc. These guys didn't even take time to read my complaint. They so busy trying to brush you off like they do on the phone. They didn't even bother to investigate, didn't even bother to call me. I will never recommend RCS to anyone. What happened to puting a damn PIN on the card to avoid having to call the damn call center everytime you want to buy something. FFS it is 2022!! RCS you service is pathetic.