RCS is a ****!

I have had the worst experience with these people. They have been "offline" for a week so I can't request a settlement quote on the app or online. I have sent multiple emails with no response or even an acknowledgment of receipt of my email, and your customer service phone line is useless and cuts me off after spending minutes on the call selecting useless options instead of just putting me through to an agent. I have been requesting a settlement quote for days but I see your end game is to get as much interest from me as possible. I will be reporting the company to the ombudsman for this. DO NOT USE RCS! NOT WORTH IT!!!!!!