RCS insurance Stalling on claims

Insurance claims still not finalised after my submission beginning December 2018. I have a Game and RCS store card with insurance. I was retrenched and submitted the paperwork. No response. I have to phone and email them repeatedly. The answer....we are processing your claims. You will get an answer in a few days. I had to pay Dec and Jan according to them since something was wrong with the paperwork which no-one communicated to me untill I phoned them. I just git another statement for payment of Feb and still no answer. This feels like stalling tactics not to settle the insurance claim I paid for every month.