RCS Insurance ********. You pay for Insurance and get nothing

Dear RCS

You have given me a game card powered by you RCS in which I have a track record of always paying over and beyond the normal installment. During the country's pandemic I have app**** to you for relief. Of which no formal communication was given to me when your insurance, that you offered blocked my card. I called your customer service to find out why my phone app was not working and I was told that my card was blocked for the insurance claim. I thereafter expressed my suggestion that the app allows for payment and should not be blocked. You then sent me a letter this month stating that I am in arrears, to which i was surprised because your consultant stated that relief was 12 months. I then contact your insurer and was told that you only covered me for 1 month (June) . I asked for communication of this and was told that a consultant would call me. The audacity to call me in August to tell me my cover is only for one month and that was June. I checked my credit report and to my frustration I see that you error in communication has reflected on my credit report as missed payments. Then you charge me for insurance/account protection on even the month that you made a payment on my behalf!. To top that off when I signed up for your insurance it was 12 months not 1 month. I have requested numerous times that your team leader or manager of the call center contact me and to date nothing. To add to this our communication involves me call you and not you agents communicating with me. Yesterday you agent admitted to it being an error on your company part by not communicating with me on my cover arrangements but had offered nothing to fix the error. May I add that I made provision and paid the installments owing in your letter and my card still remains blocked at stores...citing account protection. WHAT PROTECTION?????????? Please reimburse me for the months you have deducted for your cover if you only pay for one month and fix my credit profile as I will take this to the short term insurance.