RCS insurance damages credit record

I am extremely upset with the service I have received from RCS. I app**** for income loss insurance claims in April, which was approved via sms at the end of May. Payment for May on my Coricraft account was made on 4 June from the insurance benefit. At the end of June, my debit order did not go off as usual. I struggled for hours on the phone to find out why, and if I should go and make payment manually as I have a spotless credit record and need to keep it that way. I was told numerous times that the insurance shows that I was approved for June, that the insurance still has a hold on my card, and that it is not necessary to go and make a manual payment because the insurance will more than likely cover the June installment as the hold was still active on my card. Fast forward a week and a half later, I receive an email to say my account is in arrears. Phone again, and finally someone tells me the insurance was not activated for June, but the debit order was not reinstated. Apparantly that is the customer's responsibility, even though my phone records can prove that I phoned every day at the beginning of July and even though I did not cancel the debit order. I immediately went and made payment, double my installment, and now it will take another 48 hours to allocate to my account.

This WAS NOT MY MISTAKE. THIS WAS YOURS. I DEMAND AND ABSOLUTELY INSIST THAT YOU PERSONALLY ENSURE THAT THIS DOES NOT FLAG ON MY CREDIT RECORD. I will not sacrifice something that I worked hard on building up only for your incompetence to destroy it!