RCS Insurance Claim Submitted in October – Still No Resolution or Clear Feedback

I submitted my insurance claim to RCS in October 2025. After following up, I received confirmation on 21 November 2025 that my documentation had been received and that an assessor would review the claim.

Despite this, I have received no meaningful update, no outcome, and no request for additional information. Multiple follow-ups have not resulted in clear feedback or timelines.

It has now been over a month since the claim was submitted, and more than two weeks since confirmation of receipt, with no transparency on progress. This ongoing lack of communication has been frustrating and stressful, especially for an insurance claim that directly impacts a customer financially.

I am still awaiting:

A clear update on the assessment

Confirmation that all documentation is complete

A realistic timeline for resolution

This experience has been disappointing and does not reflect acceptable claims-handling standards.