FM
Faith M
1 reviews | Active since Apr 2016
07 Sept 2020, 09:41
RCS Insurance claim Pathetic
RCS Insurance claims pathetic service.
I was impacted by the Lockdown and still not working.
I submitted a claim in June 2020 (Ref AR***), made numerous phone calls and still waiting for a feedback. MBD SAttornes is now harrassing me demanding paument when there is a claim that I made.
Total disregard of customers especially due to COVID impact.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
07 Sept 2020, 09:43Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply07 Sept 2020, 09:43
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
18 Sept 2020, 16:22Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
RCS's reply18 Sept 2020, 16:22
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
FM
Faith M's updateReviewer Update
19 Mar 2021, 13:24This request was not resolved.
After more than 8 years of being RCS's customer. I logged a claim due to COBVID-19 impact and it was declined.
I am appalled at this outcome as I am now being harassed by MBD whereas I ha Insurance with RCS to cover such cases.
My credit records is tarnished and now it is even more difficult to get another job.
After more than 8 years of being RCS's customer. I logged a claim due to COBVID-19 impact and it was declined.
I am appalled at this outcome as I am now being harassed by MBD whereas I ha Insurance with RCS to cover such cases.
My credit records is tarnished and now it is even more difficult to get another job.
FM
Faith M's update19 Mar 2021, 13:24
Reviewer Update
This request was not resolved.
After more than 8 years of being RCS's customer. I logged a claim due to COBVID-19 impact and it was declined.
I am appalled at this outcome as I am now being harassed by MBD whereas I ha Insurance with RCS to cover such cases.
My credit records is tarnished and now it is even more difficult to get another job.
After more than 8 years of being RCS's customer. I logged a claim due to COBVID-19 impact and it was declined.
I am appalled at this outcome as I am now being harassed by MBD whereas I ha Insurance with RCS to cover such cases.
My credit records is tarnished and now it is even more difficult to get another job.