RCS INSURANCE BAD SERVICE

I can not believe this, few months pass already since I had asked RCS insurance to assist with the loss of income...still not sorted ....everytime I follow up..and struggle to get Hold of them...then when I finally do...they they keep asking me for more documents..nobody phones me to tell me what's happening or what's still needed ..they only sent an email weeks after when I asked to assist..they sent the docs and told me what I need to scan to them..which I did ..and that's the last I heard of them..everytime I wait and weeks after I phone then they tell me they waiting for more docs from me..***...I gave them what they ask...then I send the rest they ask....and again same thing happened weeks after I call again and tell them..still no cumunication from you..they again tell me they waiting on more docs...everytime it's just more docs but nobody ask me till I I phone..so when is my account going to be paid from insurance?its now going in areas already....late payment charges ..but they dnt seem to care