RCS Insurance and Olwethu Ningi's Appalling service

"Good day,

I hope this email finds you well.

This email is with regards to a claim I've been trying to make for the last few weeks and in return last week I received an sms telling me that my policy has lapsed due to non payment. Ontop of it all I get Nasty service from Olwethu Ningi.

The very same Consultant who had told me he's not sure if I have a policy or not weeks ago when I enquired. He sent me forms to fill out either way and has since not gotten back to me, until I received a call a few days before the sms, from a female(demanding payment) whom I expressed that I had claimed, she only checked then & told me the claim was filled and the only thing missing was my id copy and bank statement which had been sent in my initial application.

So now no one is telling me what precisely is going on with my application instead a lady who called me today said if my insurance has lapsed there's nothing she can do about it as she's from another department.

And Olwethu Ningi is just being plain rude in all his emails telling me i can't get the phone records without following the procedure, why doesn't he explain the procedure, and you would've heard from the previous phone call interactions I've had with him.. just how ****y he sounds. He has no idea what he came to work for and I need RCS to deal with him, he really thinks this is all a joke I see.

Please get back to me with a clear way forward regarding this matter together with my application. "

They have since not responded to me.