LR
Liezl R
1 reviews | Active since Mar 2020
24 Nov 2025, 08:09
RCS *****ing my credit balance
I have a RCS account for years and in August paid it off. I made a little more than the outstanding balance and asked for the credit to be paid back. Got a respond that it wil be paid back in 7-14 working days. Nothing happened, but RCS has kept charging me the R69 monthly fee. My credit has gone from R309 to R107 after contacting them again and requesting my original credit again. I need a response on this.
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RCS's replyOfficial
24 Nov 2025, 08:13 Good day Mrs. Liezel Rabie,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply24 Nov 2025, 08:13
Official
Good day Mrs. Liezel Rabie,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group