RCS Incorrect credit listings

Hi my name is John-Ashton Julies. I have an account with RCS and my wife had an account with (JET/EDCON) which in turn has been sold off to RCS if I understand correctly.

Firstly, my wife has been trying to pay her account since more than 13months back and each time we were given a different reason, such as EDCON has no cards available, or they cannot find her profile on the system, and eventually she has to make contact with rcs as the account no longer falls under EDCON. Needless to say that this has now had an adverse listing on her itc report.

I on the other hand have a Pnp store card with RCS and when I checked my report it shows two accounts on my profile, after several attempts to contact RCS and calls dropping I eventually got through to them and they told me that this matter would take 21 working days as they confirmed that the other account belongs to a Mr Mzizi.

My frustration is this, this added account obviously has had expensive implications on my profile and together with the adverse account in my wife's name we were refused a home loan.

I would like to know what RCS will do to better their service to their clients and to report accurate and true listing to the bureaus, as I am almost 100% sure that I am not the only person this has happened to.